MY HOME IN THE TREETOPS
Two years later, in January 2016, I decided to renovate my apartment, and I remembered the Entourage team, so I contacted the general manager, Renée Blanchette. I met with her to discuss my plans and go over various options. At the age of 69, I had a profound desire to live in a space that reflected my tastes. This was my chance to really create a home for myself; it was a very personal project. My large one-bedroom apartment on the 11th floor had a balcony and was surrounded by trees. It became my home in the treetops.
I first met with Renée to discuss my needs and concerns. In drawing up a plan that was both flexible and thorough, we had to take into account the replacement of the patio door and the windows by specialists. Because I am sensitive to dust and toxic fumes, I wanted to make sure the furniture and floors were properly covered. I also wanted the contents of my wardrobes, closets, and linen closet carefully wrapped, along with my decorations, pictures, and lamps.
Renée Blanchette listened to me carefully and explained how Entourage might proceed. She reassured me and advised me of all the material and logistical matters to consider. I decided to let her take charge of the whole project.
At a second meeting, Renée and her associate Caroline presented me with a preliminary plan, which was fleshed out along the way. Together, we went over the timetable, budget, work, and purchases. We had a frank discussion, and I was able to ask any questions that came to mind.
Renée and Caroline got to work quickly, efficiently, and eagerly. All I had to do was stand back and watch. What a team! When the windows and patio door were replaced, Renée and Caroline were there to clean up after the workers and prepare the apartment for painting. I had received the paint swatches beforehand.
Soon after, the painter came. Once again, the work was carried out very smoothly. Meanwhile, during a trip to the Eastern Townships, Renée found a chandelier and a mirror that were just what I was looking for and sent me pictures by email. I gave her the OK to purchase the items. When she brought my beautiful pieces over, the painter installed them. Then Renée and Caroline put everything back in its place, including the contents of my wardrobes, the linen closet, and the closets.
Now that the adventure is over, I am extremely happy with the results. Thanks to the Entourage team, I was able to make my dream come true. Renée Blanchette and Caroline Bertola undertook my project with amazing professionalism.
The only thing left to do was thank everyone. And what better way than get together with some good food.
Caroline and Renée, were once again really super, and reorganized their schedule to accommodate the anticipated move date of last Friday morning. Move started at 8:30 a.m. and finished at 1 p.m., including all the fluffing of her new place (hanging of pictures, setting up the TV, etc.) Mom was transferred from the MGH back to the Waldorf at about 3 PM, so the timing was perfect, and she seems happy and healthy.
Dear Renée and Olivia,
Can’t believe we’ve made it this far. It would never have happened without the two of you!
We can’t thank you enough for your goodwill, sunny personalities, resourcefulness, professionalism, strength, endurance with the two of us. I could go on and on . . . just thanks for being you with all that you bring.
Please note that I was extremely please with the move as well as the entire experience. Caroline and the her groups were excellent. She made a difficult situation with my mom… one that went from tears of sadness to tears of joy.
Please accept and pass on my thanks and appreciation to you and your entire staff and don’t hesitate to contact me if you require references.
Very best and thank you.
I’d like to thank you and the rest of your team at Relocation Entourage, especially Gaetan, for all your help in relocating our father into his new retirement residence two weeks ago. I honestly don’t think we could have done it without you. You made a process that would have been incredibly stressful seamless and focused and kept us calm throughout. We particularly appreciated your sensitive approach to helping us choose appropriate personal items to relocate into his new apartment when we were inclined to throw too much away, your team coming to the house again early the second morning to complete the job before the cleaners arrived, and also your handling of the discovery of sensitive items and extras that we had forgotten when we left. It’s incredible that you were able to do everything so quickly and efficiently. We highly recommend your services to anyone needing help relocating a loved relative. For our family, none of whom live in Quebec other than our father, you have been a life-saver.
All the best
It was a pleasure to work with you – your professionalism and kindness are without a doubt a merit to you.
Thanking you again on behalf of my family.
Thank you so much.
Thank you for having so ably organized and assisted us during the past few days to accomplish the transfer of my aunt’s possessions into storage, donation and recycling. Without your expert services, we would never have been able, in such a short time and in such an efficient manner, to accomplish this work.
You, your staff and all your collaborators were discreet, friendly, helpful and efficient. It was a total pleasure to deal with Entourage.