MY HOME IN THE TREETOPS
In 2014, I had to be rehoused because of water problems. Since I live in a senior’s residence, I moved into a new apartment one floor up. The owners called Entourage to take charge of moving me into the new apartment, and this is when I first encountered the company’s services. I was very satisfied with the result.
Two years later, in January 2016, I decided to renovate my apartment, and I remembered the Entourage team, so I contacted the general manager, Renée Blanchette. I met with her to discuss my plans and go over various options. At the age of 69, I had a profound desire to live in a space that reflected my tastes. This was my chance to really create a home for myself; it was a very personal project. My large one-bedroom apartment on the 11th floor had a balcony and was surrounded by trees. It became my home in the treetops.
I first met with Renée to discuss my needs and concerns. In drawing up a plan that was both flexible and thorough, we had to take into account the replacement of the patio door and the windows by specialists. Because I am sensitive to dust and toxic fumes, I wanted to make sure the furniture and floors were properly covered. I also wanted the contents of my wardrobes, closets, and linen closet carefully wrapped, along with my decorations, pictures, and lamps.
Renée Blanchette listened to me carefully and explained how Entourage might proceed. She reassured me and advised me of all the material and logistical matters to consider. I decided to let her take charge of the whole project.
At a second meeting, Renée and her associate Caroline presented me with a preliminary plan, which was fleshed out along the way. Together, we went over the timetable, budget, work, and purchases. We had a frank discussion, and I was able to ask any questions that came to mind.
Renée and Caroline got to work quickly, efficiently, and eagerly. All I had to do was stand back and watch. What a team! When the windows and patio door were replaced, Renée and Caroline were there to clean up after the workers and prepare the apartment for painting. I had received the paint swatches beforehand.
Soon after, the painter came. Once again, the work was carried out very smoothly. Meanwhile, during a trip to the Eastern Townships, Renée found a chandelier and a mirror that were just what I was looking for and sent me pictures by email. I gave her the OK to purchase the items. When she brought my beautiful pieces over, the painter installed them. Then Renée and Caroline put everything back in its place, including the contents of my wardrobes, the linen closet, and the closets.
Now that the adventure is over, I am extremely happy with the results. Thanks to the Entourage team, I was able to make my dream come true. Renée Blanchette and Caroline Bertola undertook my project with amazing professionalism.
The only thing left to do was thank everyone. And what better way than get together with some good food.
As soon as I had my preliminary meeting with Caroline, a month’s worth of stress suddenly dissipated. I had been anxious about my mother’s move to a residence, but after talking things through with her, I knew I no longer had to worry. And, I was right! The day of the move was so much less stressful than I had anticipated. Caroline and her employee Judy, came to the house, helped pack everything up, told the movers what to do, and then within a few hours, my mother’s new apartment was set up: the boxes were unpacked and removed and all of the paintings and photos were hung up on the wall. We couldn’t believe how perfect it looked! Caroline had recreated a mini-version of my mom’s home. In just a few hours, this bare, empty, unfamiliar space now felt just like home. I am eternally grateful to Caroline and her team for making this move the smoothest transition I could have ever imagined. Thank you!
I’m going to be working on my mom’s house this summer and might contact you at some point about more services.
Thank you so much for making this easy and your caring approach to the project as well. We all felt so good about you when we met you the first time and you have certainly not disappointed. Please use us as a reference if you need in the future!
All the best
I would like to express my thanks to you Renee and your staff. You have done such a wonderful job selling, organizing and getting rid of everything in the house.
It was a pleasure to work with you – your professionalism and kindness are without a doubt a merit to you.
Thanking you again on behalf of my family.
You can use both my words and my name. It would be my pleasure. I will also certainly share my wonderful experience with your company with my friends. For me, also, it was a pleasure working with you because you are very organized and calming.
Thank you so much.
Thank you for having so ably organized and assisted us during the past few days to accomplish the transfer of my aunt’s possessions into storage, donation and recycling. Without your expert services, we would never have been able, in such a short time and in such an efficient manner, to accomplish this work.
You, your staff and all your collaborators were discreet, friendly, helpful and efficient. It was a total pleasure to deal with Entourage.
Thank you Renée. I am so grateful that I had you and Caroline help me. Made the move much easier.
Although a very stressful event, my mother’s move went incredibly well. We did use Entourage as you recommended and we were very glad we did. They were wonderful from A to Z and offered exactly the kind of service we were looking for. Renée and her team were experienced, thoughtful and professional. I would recommend them in a heartbeat.
It was truly a good experience, rare nowadays, working with you and Entourage. I can highly recommend your services…